www.majority.nl   Questions? Feedback?    E-mail in Dutch, English or German (preferred order) to m.majoor@majority.nl


DCC600 Service mode

  Remote control

  Chassis list
  28PW9525 Remote control
  Pioneer KRL-32V service mode

TV Service mode
  Matchline (generic)
  Remote control codes
  MG7.1E Customer Service Mode
  MG7.1E Service Alignment Mode
  MG7.1E Service Default Mode

TV Service mode tables

Revision history
2007-04-18 Added 37PF9731D/10 settings (FJ3.0 chassis table)
2007-04-13 Added FJ3.0 chassis table (used by model 37PF9731D/10)
2007-04-07 Added 37PF9731D/10 in table
2006-08-01 Added 27PT543S37A in table
2006-03-02 Added EM2E settings for 28PW8506 including some related service information from Benno Plantagie
2005-11-22 Added settings for 28PW6008 (L04 chassis, table L01)
2005-11-10 Added 28PW8504 in table including some notes
2005-09-26 Added 42PF7320 in table
2005-09-10 Added 28PW9527 settings (table EM)
2005-08-17 Name corrections
2005-05-31 Added 32PF9966 Pixel Plus LCD TV (EMG Top chassis) info
2005-03-03 Added 32PW9525 settings in MG7 table
2005-01-07 Added 36PW9767 settings in MG3.2E table
2004-09-29 Added 32PF9986 in table
2004-09-11 Added 32PW8808, 30PF9975, 17PF9945, 15PF9936 in table
2004-07-18 Added 32PW9631 settings in GFL table
2004-07-10 Added 21PT4457 settings in L01 table
2004-06-27 Added 34PT8420 in table
2004-03-19 Added 28PT7156 settings in EM2E table
2004-03-13 Added 28PT7156 in table
2004-02-18 Added link (A10 table)
2004-02-15 Updated software list
Added 29PT9008 in EM2 table
2004-02-08 Added 32PW9501 settings
Added 50P8341A settings
2004-02-04 Added 29PT8508 settings
2004-01-24 Added 34PW8520 settings
2004-01-09 Added note on 24PW6006
Updated software version table
2004-01-05 Added 32PW5407 (L01.1E) settings
2004-01-04 Added 32PW8807 (EM3E) settings
TV: Matchline (generic)

Modern TV's have most of their settings set by software. To get in the so-called 'service mode' there are two options available for Philips TV's.

  • Option 1:
    In the TV-set itself is a 3-pin connector with which either SERVICE-DEFAULT or SERVICE-MODE can be activated. For the MG3.1E chassis this connector is depicted 0356 (SERVICE-PINS) on page K7 (TXT&CONTROL). Shorting pins 1-2 will activate SERVICE-MODE.
    Shorting pins 2-3 will activate SERVICE-DEFAULT.
    IMPORTANT NOTE: using the service pins will disable any software security feature!!

  • Option 2:
    Activate these modes using the remote control.

Option 2 is the preferred method because the settings have to be changed using a remote control anyway....

  • Press 0 6 2 5 9 6 and then the [menu] button.
    The message 'Service Default' appears and channel 'SER T' will be selected. This only sets some settings to a preset value (channel/color/brightness/volume and such).
    This mode is primarily intended to set things to a predefined state for servicing. Measurements/adjustments are usually carried out with service default active. You can exit the service default mode by placing the TV into standby (not through the mains switch).

To activate SERVICE-MODE:
  • Press 0 6 2 5 9 6 and then the [i+] button (Note: the [i+] button is also known as [OSD] or [STATUS] button.
    After pressing 0 6 2 5 9 6 the message 'Dealer' should have appeared.

Other codes which seem to work:
0 1 6 2 5 9 6
0 3 6 2 5 9 6
0 4 6 2 5 9 6
0 7 6 2 5 9 6
0 8 6 2 5 9 6

These alternative codes have just an additional number after the '0'. The additional number is any number which was not part of the 'original' code.
More precisely: the number following the '0' can be repeated multiple times, so
0 1 1 1 6 2 5 9 6 is also acceptable.

Note: press the numbers not faster (or slower) than you would normally do if you had to press multiple numbers. Do not worry about the channel changing while you press the numbers.
Tip from Jan Christiaan van Winkel: if you switch to Teletext mode before entering the service code then the channel changing won't take place. You even have some visible feedback of the numbers you are entering.

Service technicians have the means of entering service mode using a special remote control. So, if above method does not work, and you happen to own a programmable remote control (like the Pronto) then you might be helped with the remote control codes themselves: go to the TV: Service mode remote control codes section for these. If you don't own a programmable remote but want to build your own: go to the Projects: Remote control page. There is an extremely simple one, consisting of just a resistor and infrared LED and with software to control it!

It has been pointed out to me, by someone named Martin, that entering the service default mode by these methods would disable the Protection system and could therefore put you at risk of harming yourself. Unfortunately he didn't go into more detail on why or how.
However, be warned that if you use the service pins to access service mode all software security features ARE typically switched OFF!!!

The service mode menu will look something like this:
Date:Sep 26 2000 Id: MG31E11.8_02581

Operation Hours: XXXXX.X
Errors:XXX XXX XXX XXX ...
Defect. Module: Unknown


Reset Error Buffer
Functional Test
Dealer Options

The 'Alignment' and 'Dealer Options' have sub-menu's which are layout in the the tables. The bold setting is the 'default' setting, the others are alternative settings.
Every TV has it's specific settings (especially the geometry). So, everyone is invited to send in his, or hers, list of settings for their television. Even if the model is already in the list! There are a lot of readers which are helped with a list of settings which they can use as a starting point.

Please note that **every** TV has it's own individual settings. Even if the TV is from the same production line.
Options (and also the option bytes) are hardware specific and should not be changed (they reflect the actual hardware).
Since these hardware settings are typically only read when the TV is powered up (using the mains switch), it means that these settings have to be stored prior to this. If such a hardware setting is not correct (eg. you changed it yourself) then the TV might get into protection. Since you won't be able to see anything on screen anymore it is difficult to correct this. One of the options is to replace or clear the EEPROM (first make a backup of the original settings...). If the TV recognizes a new EEPROM it should start up with factory default settings....

The following tables can be found here:
Table A10 32PW6515
Table EM1 50P8341, 34PW8520
Table EM2 28PT7156, 32PW8106, 28PW8506, 29PT8508, 32PW8707, 29PT9008
Table EM 32PW8807, 28PW9527
Table FJ3.0 37PF9731D/10
Table GFL 32PW9501, 32PW9631
Table L01 25PT2252, 25PT4107, 21PT4457, 32PW5407, 21PT5507, 24PW6006, 28PW6006, 32PW6006, 32PW6506, 28PW6008 (L04 chassis)
Table MG2 32PW9545
Table MG3 PW9416, 32PW9616, 32PW9616, 32PW9616, 32PW9617, 32PW9765, 32PW9767 , 36PW9767
Table MG7 28PW9525, 32PW9525
Note: Also see MG7.1E specific pages
Miscellaneous For all others, especially older models.

32PF9966 Pixel Plus LCD TV (EMG Top chassis) info (provided by Peter Torr Smith)
062596 [i+] seems to bring up the SAM mode. (no DEALER word visible, and no SER T is visible either).
062596 [menu] seems to set the TV into SDM mode (showing in top right corner), but no special menu becomes available (no DEALER word visible, and no SER T is visible either).

To set the start up channel/input:
  • 062596 [i+] to get the SAM menu.
  • Set the volume at the maximum level you want it (hotel mode sets max level at current level when turned on).
  • In the service mode menu under Miscellaneous you will find Hotel mode, switch this on. Exit the SAM.
  • With the RC, key in the following buttons, 319753 and mute. In the menu scroll down to Hotel and switch it on, scroll down to Switch on channel and select your choice, scroll down to Store.
01 SW Version is TX21AP-1.3_07761
02 Feature Box 310431707610
03 Set Type 32PF9966/79
04 Code1 0
05 Code2 0
42 Options 1 62948 08224 33104 04107
43 Options 2 00016 01041 16512 00449

Geometry alignments:
When convergence or geometry alignments are to be carried out take the following hints in consideration.
Have the TV set warmed up for at least 20 minutes.
When adjusting, sit in front of the TV about 1.5 .. 3 meters away from the screen. Make sure you are at eye level with the area on the screen you are adjusting.
Because an alignment in one area of the screen affects other areas on the screen, you need to perform several 'passes' through the whole sequence of adjusting to get the desired result. Adjust the parameters in the same order as they are presented on screen, starting from the top and then going down the list. This means that you typically adjust 'V.slope' first , followed by 'V. shift', and so on.

Customer Service Menu:
Other menu's and settings, besides the service mode, are available. There is the Customer Service Menu (with thanks to Armin Gawatz for the method to enter the Customer Service Menu). You get into this menu using the combination of the [MENU] button on the TV and using the [MUTE] button on the remote. Hold down the [MENU] button (TV) and the [MUTE] button (remote) simultaneously for about 4 seconds. The Customer Service Menu will appear. These Customer Service Menu's are informational pages only, you can not change anything.
Alternative method: press first TV-[MENU] for 4 seconds and then press [MUTE] until menu appears.
If you have a TV with a MG3.2E chassis (or a TV with the same/newer software) then you can also enter the Customer Service menu by pressing 1 2 3 6 5 4 using the standard remote control. This also applies to TV's with the MG7.1E chassis (thanks to Vsevolod Ilyin): as said before: this depends on the software version of the TV.

1 SW Version MG31E11.8_02581
2 Code 1 050 066 050 066 050
3 Code 2 066 050 066
4 LS Volume 0
5 LS Brightness 32
6 LS Contrast 26
7 LS Colour 19
8 LS Headphone 6
9 Sharpness 5
10 Dolby Not present
11 Surround Mode 3D Surround
11a Tuner Frequency 751 MHz

12 Rear Volume 5
13 Centre Volume 5
14 DNR Maximum
15 Noise Figure 42
16 Digital Option Natural Motion
17 Colour System Pal
18 TV System BG
19 Audio System Stereo
20 Tuned bit Off
21 Speaker config. Full internal
22 Digital sources None

For the PW9616 model a typical customer service menu looks like this (contributed by Aad van der Zanden):
1 SW Version MG31E11.A_02581
2 Code 1 no errors
3 Code 2 -
4 LS Volume 9
5 LS Brightness 36
6 LS Contrast 32
7 LS Colour 33
8 LS Headphone 12
9 Sharpness 2
10 Dolby Not present
11 Surround Mode Pro logic
11a Tuner Frequency 681 MHz

12 -  
13 Centre Volume 11
14 DNR Maximum
15 Noise Figure 20
16 Digital Option Natural Motion
17 Colour System Pal
18 TV System BG
19 Audio System Stereo
20 Tuned bit Off
21 Speaker config. Surr ext.
22 Digital sources None
23 Rear vol left 18
24 Rear vol right 18

For the PW9767 model a typical customer service menu looks like this (contributed by René Krottje):
0 Typenumber 32PW976712
25 FBX SW Version 310431703690

1 SW Version MG32E11.2_03611
2 Code 1 No errors
3 Code 2 -
4 LS Volume 7
5 LS Brightness 25
6 LS Contrast 51
7 LS Colour 26
8 LS Headphone 0
9 Sharpness 5
10 Dolby Not present
11 Surround Mode Pro logic
11a Tuner Frequency 632 MHz
13 Centre Volume 13
14 DNR Medium
15 Noise Figure 20
16 Digital option Pixel plus
17 Colour System PAL
18 TV System BG
19 Audio System Stereo
20 Tuned bit On
21 Speaker config. Surround external
22 Digital sources Ext. 1 + Dig. STB
23 Rear Volume Left 5
24 Rear Volume Right 14

Dealer Demo Mode:
One of the Dealer Options in the service mode is the 'Demo Menu Enable'. To show this Demo Menu you have to keep the [MENU] button on the TV pressed for more than 6 seconds. The following items will appear (one at the time):
Item Options
DIGITAL OPTIONS Natural Motion / Nat. Motion Demo / 100 Hz. / Digital Scan
ZOOM OFF / 1X / 4X / 8X / 16X

There are some options available which are normally not accessible by other methods (ie. the bold emphasized items). The 'Nat. Motion Demo' shows a black and white picture were colors are blended in were 'natural motion' is detected.
Use TV-MENU to toggle the options. With TV-P+ and TV-P- you can scroll through the items. After selecting the last item and using TV-P+ you leave this mode.
The settings you change do not seem to be permanent (even changing the channel, while being in this mode, will revert the changes made most of the time).
In the top of the screen the message 'Demo' is usually displayed. If you press the (i+) remote key once while you were keeping the TV-[MENU] key pressed then 'Demo' will be removed. This works using some other keys as well.
The method for leaving the Demo mode is the same as how this mode is activated (pressing the MENU button for more than 6 seconds).

When 'Service Default' has been set, it can happen that when the TV is powered back on, it will display 'Service Default' again. You have to go in (and out) of standby to return to normal operation.
A response I received from Lauri gives the following method:
"The solution for me was to turn the TV off using the remote control. It wouldn't disappear if I used the tv's own power only. I had to turn the tv off using the remote, and then press the power button in the tv itself, that did the trick."

The first 'hint' for these service mode codes was found in a 'TV repair answers' page from the AnaTek Corporation.
The text concerning was:
"QUESTION NO. P617_10: How do I get to the service menu on a Philips Widescreen 32" TV 9503?
On most Philips products, entering 0_6_2_5_9_6_MENU will bring up the default service mode.
1_6_2_5_9_6_MENU will bring up an adjustment mode on some sets.
0_6_2_5_9_7_MENU will bring up a convergence mode on some of their PTVs.
I am not sure if this will work on a 32" but it's worth a shot, it works on all Phillips PTV's of 42" and bigger.
Using the original remote, service mode062596 and hit menu; convergence mode062597 and hit menu."

Another site which gives some explanation on service mode stuff can be found at www.keohi.com . Go to the HDTV section. It mentions the following service codes: 062595 (NTSC Service Mode), 062596 (Whole System Service Mode) and 062597 (Convergence Service Mode). This site goes into some detail on how to adjust some settings (although they don't directly relate to the PW9525 model).

Electronic owner manuals can be found on most of the Philips sites. Note that this is region specific, which means that only models valid for that particular region are available. You can find the PW9525 manual on the Dutch Philips site (in Dutch!), but not on the American Philips site. A good starting point is www.ce-europe.philips.com. The english manual of the PW9525 can be found on the United Kingdom site of Philips (you can use the link above but make sure you select UNITED KINGDOM as language!). Use the 'Owner manuals' section which gives you a search-entry. Note that you must explicitly use the full searchname (like '25PW9525') to find it. Entering 'PW9525' will give no results.
The customer care site of Philips has a more extensive search capability. It will find all kind of different manuals in different languages for a specific model. Instead of entering the whole model number you can just enter part of it. This site can be reached at www.p4c.philips.com.

Compatible models: Some replies I received show that other models accept the service code too (or not). Note that some replies were 'inconclusive' so these have an additional (?). This 'inconclusive' typically means that I received a question if I knew a way to get into service mode of the indicated model (I don't, otherwise I would have mentioned it on this page). Assuming they have tried the service code mentioned on this page, this means that the model does not accept the service code ... Acceptance of the code depends on the software version. Software versions MG31E11.6-02291 (and probably earlier versions) are likely not to accept the code. Software version MG31E11.8_02581 dated 26 September, 2000 (and probably later versions) are likely to accept the code (no matter what kind of model). For those, unfortunate, people who's television does not accept the code you might have a look on the TV: Miscellaneous page for some possible alternatives or the TV: Service mode remote control codes page.

Model: Works: Comments/Reported by:
27PT543S37A Yes Hans Luijten
27TP2785 Partially Bruce
32PW5407 Yes Ole Endre
(menu's simular to PW6006)
21PT5507 Yes CL
Yes John Jennings
(different menu structure, see TV: Miscellaneous
28PW6305 Yes Christoph
32PW6315 Yes Reported on a forum
28PW6322 No Denis Cornet (see above)
32PW6324 No Marcus Berglund
29PT6361 No (?) Withawat Seailk
28PW6515 Yes Andy C.
Mats Carlsson
Slightly different menu structure (see his settings table above).
32PW6516 Yes Walter Belgers
(software version A10EP1-2.0).
28PW6615 No Iain Hill
28PT7156 Yes Andreas Rosin
(software version EM2E_11.6_02521).
42PF7320 Yes Grzegorz
Use 02596 and the [i+] button
28PW858A Yes Klaus
Use [OSD] button
32PW8106 No Michael Piller
(software version EM2E_11.C_03771 dated June 10, 2002).
28PW8206 Yes Andreas Urner
(software version EM2E_11.6_02521 dated August 21, 2000).
32PW8206 Yes Martin Fesch
The 'Normal geometry' menu has no "Vertical shift' and 'Vertical amplitude'.
The 'Superwide geometry' menu has no 'Vertical alignment'.
25PT8304 Yes (partially) Rolf Müller
You have to press the sequence fast (software version MG21E13.5_02591 dated September 25, 2000).
Only main service menu, no convergence possible.
32PW8406 Yes Serkan Mavus
Slightly different menu structure
34PT8420 Yes Angelo R. Gonzales
EM1E chassis
Different menu's and no Custumer service menu
28PW8504 No Frans Petry
Note from Frans: If you experience a black bar at the bottom of the screen, then this is because the V-slope setting has been reset by some reason.
This requires the V-slope setting in the service menu to be (re)set from it's incorrect value (typically 0) to it's correct value (typically 40).
32PW8504 No Luca Trabalzini
32PW8506 Yes Urban M.
29PT8507 Yes Thomas von Eckern
34PW8520 Yes Randall Grice
Use 062596+status on the remote.
32PW8707 Yes John Arnstrom (EM2E chassis)
Yes Ilja Keseberg (EM2E chassis)
(code '0162596', software version EM2E11.C_03771 dated June 10, 2002)
28PW8806 Yes Henk Bokhoven (code '0362596')
32PW8806 Yes Italo Tettoni
32PW8807 Yes Markku Vento (code '0862596', software version EM3E11.3_03431 dated September 13, 2001)
32PW8808 Yes Trevor Lee
29PT9006 Yes Michael Kirsch
Yes Evaldas Urbonas (software version MG21E...)
29PT9007 Yes Gerrit van Someren
No vertical geometry settings possible (settings must be done by means of two potmeters on the chassis)
32PW9308 Yes Pete Beniston
32PW9503 No Thomas Engelhardt
28PW9505 No Ricardo d'Aguiar (software version MG21E13.0_01991)
Customer menu and demo menu are available
32PW9515 No Petri Hietanen (software version MG21E13.2_02171)
28/32/36 PW9525 Yes Hessel Verschoor
No Armin Gawatz (software version MG31E11.6_02291)
36PW9527 Yes Jan Cardon
Menu's have more options. Test pattern is disabled.
32PW9534 No (?) Carlo
32PW9544 Yes Roman Vogel
32PW9545 /05 Yes Mark Pickstone
(software version MG21E13.5_02591, see also the settings overview for his settings)
36PW9607 /5 Yes Robert Mullan
(software version MG32E11.3_03981, dated June 5, 2002)
28PW9615 No (?) J. Keutgen
32PW9616 Yes Bart Kruger
28PW9617 Yes Bart van den Boogaard
(software version MG32E11.2_03611, dated January 31, 2002)
32PW9617 Yes Gregor Pigula MG3.2 chassis
36PW9617 Yes Marc Goldman
28PW9623 No Jose Barullodos
(software version 3104 3017 01360)
Using the special remote control sequence allows accessing the service mode (see TV: Service mode remote control codes page).
32PW9673 No Gregor Pigula
32PW9723 No Eddy Talbot (software version 3104 317 01240)
37PF9731 D/10 Yes J.C.
28PW9763 No (?) Rob Verwimp
32PW9765 Yes Pascal Bulsing (software version 02581)
36PW9765 Yes Valentin Davidov (software version MG31E11.8_02581)
32PW9767 Yes Markus Möller
34PW9815 Yes Eric Le Taub
15PF9936 Yes Guido Jobelius
17PF9945 Yes Guido Jobelius
30PF9975 Yes Guido Jobelius
With '123654' the Customer Service Menu can also be accessed.
Chassis FTL13E AA
32PF9986 Yes Erwin

Software versions
It is possible to upgrade/replace the software of the TV. The software is situated in an EPROM which can easily be replaced (it is placed into a socket). For the MG3.1/7.1E this is a 27V160 EPROM (2 Mbx8/1 Mbx16/3.3V). In the list below you see an overview of the different software versions and some remarks about them (needed jumpers and such). For those interested in programming their own EPROM a binary dump of the 2581 software can be requested. Just send me an email with your request. The zipped binary contents you will receive are about 700 kb. Note that you are on your 'own' when replacing the software; take a note of all your settings (if possible). You most likely have to set the option bytes correctly after replacement (see the Service alignment mode concerning these option bytes).
There is also software available for the MG3.2/8E, which is version 4.04 from October 18, 2002 (MG32E11.4_04201), provided by Tim Swales. Just send me an email with your request. The zipped binary contents you will receive are about 700 kb.
with Software
(CL1 family)
with Software
(CL2A family)
with Software
(CL1+2A family)
with Software
with Software
(Pixel Plus)
with Software
01471 01821 01991 01981 03341 02161
01501 01851 02091 02031 03541 02291
01561 01871 02171 02041 03611 02581
01571 01931 02311 *1 02081 03981 02811
01611 01961 02591 *1 02141 04201 02851
01861 02181   02161    
01941 02411   02291 *2 *3    
02191     02581 *2 *3-> This version accepts service code 062596    
02401     02811 *2 *3    
      02851 *2 *3    

*1 Using this software (or a higher version) requires setting Option Byte 8 (2nd line, last byte) from 00000 into 0000x (see table).
29PT9005 00001
29PT9015 00001
29PT9055 00001
28/32PW9505 00001
28/32PW9515 00001
28/32PW9535 00001
28/32PW9545 00001
32PW9523/12M 00002
32PW9534/12M 00002
32PW9544/12M 00002
If you want to know how to do this, then have a look at the Service alignment mode page (SW4 byte).
*2 This MG3.1 software is not 100% backwards compatible with older versions. It replaces:
  • 1981
  • 2031
  • 2041
  • 2081
  • 2141
  • 2161
Using the new software requires removing of jumper 4400 and 4401, and making jumper 4402 and 4403. From software 2161 onwards these jumpers are factory set.
*3 This new software is not compatible with old versions MG31E11.2_02041, MG31E11.3_02081 and MG31E11.4_02141.
This is why, when one replaces these old softwares by the new one, it is necessary to unsolder straps 4400 and 4401, and to assemble them in position 4402 and 4403.
In this way, the FBX is connected to fast bus I2C, which is essential for this software.
Using this software (or a higher version) requires setting Option Byte 8 (2nd line, last byte) from 00000 into 0000x (see table).
29PT9415 00001
29PT9416 00003
28/32PW9615 00001
28/32PW9525 00003
36PW9525 00004
36PW9765 00004
If you want to know how to do this, then have a look at the Service alignment mode page (SW4 byte).

www.majority.nl   Questions? Feedback?    E-mail in Dutch, English or German (preferred order) to m.majoor@majority.nl